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AI in public offices: does the human become an appeal?

Austria’s National Council has adopted rules to make AI use in public administration easier, from chatbots for applications to fully automated handling in limited areas. How much human oversight citizens can expect remains contested.

Primary category
Technology
Secondary category
Politics
Austrian Parliament Building in Vienna
Austrian Parliament in Vienna – photo: D-Kuru, Wikimedia Commons, CC BY-SA 4.0.

Are fully automated administrative decisions acceptable?

3 answer options

Should AI chatbots become a normal entry point for administrative applications?

3 answer options

What should the new rules prioritise?

3 answer options

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